• Tech Enthusiast
• Working as Account Manager at Telstra
Not just using ChatGPT to write emails. I build automated workflows that solve real business problems—saving time, improving accuracy, and letting me focus on what actually matters: the customers.
Built end-to-end workflow using Make.com, Claude AI, and HeyGen that automatically creates, schedules, and posts content across multiple platforms. Processes 1000+ pieces monthly with 95% automation rate.
Automated workflow that summarizes customer emails, categorizes by priority (urgent/high/medium/low), and generates contextual response drafts by analyzing tone, customer history, and intent.
AI system that understands customer sentiment, purchase history, and communication patterns to generate personalized responses that match the right tone—empathetic for complaints, enthusiastic for upgrades, detailed for technical queries.
Workflow that tracks daily tasks, automatically prioritizes based on urgency and impact, sends morning briefings, and adapts throughout the day as new priorities emerge. Saves 15+ hours weekly on task management.
* Performance metric represents comprehensive team achievement over 6-month evaluation period, measuring combined outcomes across sales revenue, customer satisfaction scores, service quality metrics, and overall store performance indicators.
I've trained an AI on my experience. Ask about my work, my approach, or what makes me different. It'll respond the way I would.
Open to Technical Account Manager roles, AI-focused positions, or just interesting conversations.